You can also fill out the contact form and we will contact you as soon as possible.
In the following we inform about the collection of personal data when using our website and contacting us. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behaviour.
1. Responsible person and data protection officer
The person responsible pursuant to Art. 4 para. 7 of the EU Data Protection Basic Regulation (DSGVO) is:
EuroEyes Germany GmbH Valentinskamp 89-90 20355 Hamburg
(for further details, incl. contact details, see our imprint)
You can reach our data protection officer Dipl. Ing. Matthias Baumgärtel at
Phone: 0170 / 665 18 25
or our postal address with the addition “the data protection officer”.
All requests for information, requests for information, revocations or objections to data processing should be sent by e-mail or post to the above-mentioned contact details of the data protection officer.
2. Collection and processing of personal data when contacting us by e-mail, contact form or telephone
It is also possible to contact us via the e-mail address, contact form or telephone number provided. In this case your transmitted personal data (e.g. name, e-mail address or telephone number) will be collected and processed in order to process your request. All of your information is voluntary. However, the data we request is necessary to process your request. If you do not wish to provide us with certain data, we will not be able to process your request. Please note that for medical reasons we only treat adults. We therefore do not accept enquiries from minors.
EuroEyes Deutschland GmbH itself does not provide any medical services to patients. If you contact us, we will only provide general information on your request and, if necessary, coordinate an appointment for consultation, examination and/or treatment by one of our subsidiaries. We therefore pass on your personal data to these companies so that you can make an appointment there for further information. As a general rule, this is the company which you have indicated as the desired location or which is closest to your address.
In detail, these are the following companies:
EuroEyes AugenLaserZentrum City Hamburg GmbH, Valentinskamp 89-90, 20355 Hamburg,
EuroEyes AugenLaserZentrum Berlin GmbH, Bellevuestraße 5, 10785 Berlin,
EuroEyes AugenLaserZentrum Bremen GmbH, Parkallee 301, 28359 Bremen,
EuroEyes AugenLaserZentrum Hannover GmbH, Georgstr. 34, 30159 Hannover,
EuroEyes AugenLaserZentrum Betriebs GmbH, Richard-Wagner-Str. 3, 04109 Leipzig,
EuroEyes alz Augenklinik München GmbH, Bayerstraße 3, 80335 Munich,
EuroEyes AugenLaserZentrum Stuttgart GmbH, Königstraße 70, 70173 Stuttgart.
In particular we share a date management system with the enterprises specified above. So if you make an appointment with us, these companies have access to your personal data.
Please note that these companies provide you with their own data protection documents as part of further communication.
As soon as your data are no longer necessary for the purpose for which they were processed by us, they will be deleted or we will restrict the processing if there are legal storage obligations.
The legal basis for the processing of personal data, which are not health data and which are transmitted in the course of sending an e-mail or an enquiry via the contact mask or a telephone enquiry, is Art. 6 para. 1 lit. f DSGVO. If the purpose of the e-mail contact or the use of the contact form or the telephone enquiry is to conclude a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO.
If you provide us with health data in the course of communication with us, this is also voluntary. With the notification you give us your consent for the processing of the data for the purpose described above. The legal basis for the processing of health data on the basis of your consent is Art. 9 para. 2 lit. a DSGVO.
We expressly point out that you can revoke your consent at any time. The revocation does not affect the legality of the processing carried out on the basis of the consent up to the revocation.
If your consent must be obtained for further processing, we or our subsidiaries will do so.
3. “Online suitability test”
When you do the “online aptitude test” on our website, the responses you click on are sent to our server. The test is anonymous, but your IP address, which is also a personal date, is visible. Therefore your consent is necessary for the transmission. This is voluntary. If you do not give your consent before sending your data, the test will not be carried out.
The transmitted data will not be stored, i.e. deleted immediately after the test has been carried out. They only serve to indicate you a treatment method that is basically suitable for eliminating your visual difficulties.
The legal basis for the processing of health data on the basis of your consent is Art. 9 para. 2 lit. a DSGVO.
For the contact from made available after the test, please refer to the above point 2.
4. Collection and processing of personal data when visiting our website
If we wish to use contracted service providers for individual functions of our website or to use your data for advertising purposes, we will inform you in detail about the respective processes below, also under the following numbers. In doing so, we also specify the fixed criteria for the storage period.
If you only use the website for information purposes, we only collect the personal data that your browser transmits to our server. We collect the following data, which is technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6 Para. 1 S. 1 lit. f DSGVO):
– IP address – Date and time of the request – Time zone difference to Greenwich Mean Time (GMT) – Contents of the request (concrete page) – Access status/HTTP status code – Amount of data transferred in each case – Website from which the request originates – Browser – Browser Plugins – Operating system and its interface – Language and version of the browser software – Screen resolution – Main processor of your computer – Graphics processor of your computer
In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which certain information flows to the location that sets the cookie (here by us). Cookies cannot execute programs or transmit viruses to your computer. They serve to make the website more user-friendly and effective.
a) This website uses the following types of cookies, the scope and function of which are explained below: – transient Cookies (see b) – persistent cookies (see c).
b) Transient cookies are automatically deleted when you close your browser. These include in particular session cookies. They store a so-called session ID, which can be used to assign various requests from your browser to the shared session. This enables your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close your browser.
This website uses the following transient cookies:
– cookieconsent_dismissed”: indicates that ‘cookie information read’ has been clicked on – “PHPSESSID”: assigns a session ID – urlgen: Instagram (see below) – rur: Instagram (see below)
c) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete cookies at any time in the security settings of your browser.
This website uses the following persistent cookies:
d) You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third-party cookies or all cookies. We would like to point out that you may not be able to use all the functions of this website.
6. Use of Google Analytics (1) This website uses Google Analytics, a web analysis service provided by Google Inc. “(“Google”) to analyze the use of the site. The statistics obtained allow us to improve our services and make them more interesting for you as a user. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymisation is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA where it will be shortened. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator.
(2) The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.
(4) This website uses Google Analytics with the extension “_anonymizeIp()”. This shortens the processing of IP addresses, thus excluding the possibility of personal references. If the data collected about you is related to a person, this is excluded immediately and the personal data is deleted immediately.
(5) For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 Para. 1 S. 1 lit. f DSGVO.
(6) Third party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.
7. Integration of YouTube videos
(1) We have included YouTube videos in our online offering which are stored at http://www.YouTube.com and can be played directly from our website. These are all integrated in the “extended data protection mode”, i.e. no data about you as a user is transferred to YouTube if you do not play the videos. Only when you play the videos will the data referred to in paragraph 2 be transmitted. We have no influence on this data transfer.
(2) By visiting the Website, YouTube receives the information that you have accessed the corresponding subpage of our Website. In addition, the data available about the information in paragraph 3 will be transmitted. This occurs regardless of whether YouTube provides a user account that you are logged in to or whether there is no user account. If you are logged into Google, your information will be directly associated with your account. If you do not want your profile to be associated with YouTube, you must log out before activating the button. YouTube stores your data as user profiles and uses them for advertising, market research and/or the design of its website to meet your needs. Such evaluation is carried out in particular (even for users who are not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.
8. integration of Google Maps
(1) On this website we use the services of Google Maps. This enables us to display interactive maps directly on the website and enables you to use the map function conveniently.
(2) By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the data available about the information in paragraph 3 will be transmitted. This takes place regardless of whether Google provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want your profile to be associated with Google, you must log out before activating the button. Google stores your data as usage profiles and uses them for advertising, market research and / or needs-based design of its website. Such evaluation is carried out in particular (even for users who are not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.
(3) Further information on the purpose and scope of data collection and processing by the plug-in provider can be found in the provider’s data protection declarations. There you will also find further information on your rights in this regard and setting options to protect your privacy: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the processing of your data is Art. 6 Para. 1 S. 1 lit. f DSGVO.
9. Use of Google AdSense
(1) This website uses the online advertising service Google AdSense, through which advertising tailored to your interests can be presented to you. We use it to track your interest in displaying advertisements that may be of interest to you in order to make our website more interesting to you. For this purpose, statistical information about you is collected and processed by our advertising partners. These advertisements can be identified by the reference “Google advertisements” in the respective advertisement.
(2) By visiting our website, Google receives the information that you have visited our website. Google uses a web beacon to set a cookie on your computer. Data will be transmitted whose content you can learn from the information provided in paragraph 4. We have no control over the data collected, nor are we aware of the full extent of the data collection and storage period. Your data will be transferred to the USA and evaluated there. If you are logged in with your Google account, your data can be directly assigned to it. If you do not wish to be assigned to your Google profile, you must log out. It is possible that this data may be passed on to third parties and authorities by Google’s contractual partners. The legal basis for the processing of your data is Art. 6 Para. 1 S. 1 lit. f DSGVO. This website does not place any third-party advertisements via Google AdSense.
(3) You can prevent the installation of Google AdSense cookies in several ways: a) by setting your browser software accordingly, in particular by suppressing third party cookies so that you do not receive ads from third parties; b) by deactivating interest-based ads on Google via the link http://www.google.en/ads/preferences, where this setting is deleted if you delete your cookies; c) by disabling the interest-based ads of the providers that are part of the About Ads self-regulatory campaign via the link http://www.aboutads.info/choices, where this setting is deleted if you delete your cookies; d) by permanently disabling it in your Firefox, Internet Explorer or Google Chrome browsers via the link http://www.google.com/settings/ads/plugin. Please note that in this case you may not be able to make full use of all the functions of this offer.
10. Use of Google Remarketing
We use the Google Remarketing application. This is a process we use to contact you again. Through this application, you can be shown our advertisements after visiting our website during your further Internet use. This is done by means of cookies stored in your browser, which are used by Google to record and evaluate your usage behaviour when you visit various websites. This allows Google to determine your previous visit to our website. According to Google’s own statements, the data collected during remarketing is not merged with your personal data, which may be stored by Google. In particular, according to Google, a pseudonymisation is used for remarketing.
11. Use of Facebook Retargeting
(1) Furthermore, the website uses the remarketing function “Custom Audiences” of Facebook Inc. “(“Facebook”). This allows users of the Website to display interest-related advertisements (“Facebook Ads”) when visiting the social network Facebook or other websites that also use the process. We are interested in displaying advertisements that are of interest to you in order to make our website more interesting to you.
(2) Because of the marketing tools used, your browser automatically connects directly to the Facebook server. We have no influence on the extent and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our state of knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have called the corresponding website of our website or clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, it is possible for the provider to find out and store your IP address and other identification features.
(3) The deactivation of the “Facebook Custom Audiences” function is possible for logged in users at https://www.facebook.com/settings/?tab=ads#_.
(4) The legal basis for the processing of your data is Art. 6 Para. 1 S. 1 lit. f DSGVO. Further information on data processing by Facebook can be found at https://www.facebook.com/about/privacy.
12. Use of Twitter retargeting
These pages use the remarketing function “Tailored Audiences” of Twitter (Twitter Inc., 1355 Market Street Suite 900, San Francisco, CA 94103, USA). This feature allows us to target visitors to the Web site with targeted advertising by placing personalized, interest-based ads for you when you visit Twitter. Twitter uses tags to analyze website usage, on which the creation of interest-based ads is based. This tag is used to record visits to the website and information about website usage. When a user visits a website that contains a tag, Twitter places a cookie in the user’s browser. The unique ID of this cookie is recorded and it is included in the target group for remarketing on Twitter. If you visit Twitter below, you will see advertisements that are highly likely to include previously accessed product and information areas. If you do not want Twitter to address you with targeted advertising, you can deactivate this function on Twitter. You can find more information here. Twitter also supports the “Do Not Track (DNT)” option. If you have enabled the DNT option in your browser, Twitter will not associate your account with any browser-related information in order to tailor ads for you. The legal basis for the processing of your data is Art. 6 Para. 1 S. 1 lit. f DSGVO.
13. Use of LinkedIn Retargeting
(1) On our website we use the analysis and conversion tracking technology of the platform LinkedIn (LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA). By using LinkedIn domains and when LinkedIn users visit our website, these remarketing tags connect the user’s browser to the LinkedIn server. Aggregated anonymous data is also transferred to LinkedIn.
(2) We receive from LinkedIn anonymous reports of advertising activity and information about how you interact with our website. We would like to point out that as the provider of the pages, we do not have any knowledge of the content of the transmitted data or its use by LinkedIn.
(3) You can find further information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy#choices-oblig. The legal basis for the processing of your data is Art. 6 Para. 1 S. 1 lit. f DSGVO.
(4) You may opt-out of LinkedIn’s analysis of your usage patterns and the display of interest-based recommendations by clicking on the “Opt-out” button (for LinkedIn Members) or “Opt-out” (for other users) at the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
14. Use of Adroll Retargeting
15. Use of Adform Retargeting
16. Use of Google Adwords Conversion
(1) We use the services of Google Adwords to draw attention to our attractive offers with the help of advertising material (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. In doing so, we pursue the interest of showing you advertising that is of interest to you, of making our website more interesting for you and of achieving a fair calculation of advertising costs.
(2) These advertising media are delivered by Google via so-called “Ad Servers”. We use Ad Server Cookies for this purpose, which can be used to measure certain parameters such as the display of ads or clicks by users. If you access our website via a Google advertisement, Google Adwords stores a cookie on your PC. These cookies usually lose their validity after 30 days and are not intended to identify you personally. For this cookie, the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be addressed) are usually stored as analysis values.
(3) These cookies allow Google to recognize your Internet browser. If a user visits certain pages of an AdWords customer’s website and the cookie stored on their computer has not yet expired, Google and the customer may recognize that the user clicked on the ad and was directed to that page. Each Adwords customer is assigned a different cookie. Cookies cannot therefore be traced via the websites of Adwords customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. On the basis of these evaluations we can recognise which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising media; in particular, we cannot identify users on the basis of this information.
(4) Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the extent and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: through the integration of AdWords Conversion, Google receives the information that you have called the relevant part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible for the provider to find out and store your IP address.
(5) You can prevent participation in this tracking process in various ways: a) by setting your browser software accordingly, in particular by suppressing third party cookies to prevent you from receiving advertisements from third parties; b) by deactivating cookies for conversion tracking by setting your browser to block cookies from the domain “www.googleadservices.com”, https://www.google.de/settings/ads, this setting being deleted when you delete your cookies; c) by disabling the interest-based ads of the providers that are part of the “About Ads” self-regulatory campaign through the link http://www.aboutads.info/choices, this setting being deleted when you delete your cookies; d) by permanently disabling it in your Firefox, Internet Explorer or Google Chrome browsers through the link http://www.google.com/settings/ads/plugin. Please note that in this case you may not be able to make full use of all the functions of this offer.
(6) The legal basis for the processing of your data is Art. 6 Para. 1 S. 1 lit. f DSGVO. Further information on data protection at Google can be found here: http://www.google.com/intl/de/policies/privacy and https://services.google.com/sitestats/de.html. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org . Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
17 Use of DoubleClick by Google
(2) Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the extent and the further use of the data, which are raised by the employment of this tool by Google and inform you therefore according to our state of knowledge: By the integration of DoubleClick Google receives the information that you called the appropriate part of our Internet appearance or clicked an announcement of us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that the provider may find out and store your IP address.
(3) You can prevent participation in this tracking process in various ways: a) by setting your browser software accordingly, in particular by suppressing third-party cookies, you will not receive any third-party advertisements; b) by deactivating cookies for conversion tracking by setting your browser to block cookies from the “www.googleadservices.com” domain, https://www.google.de/settings/ads, whereby this setting is deleted when you delete your cookies; c) by disabling the interest-based ads of the providers that are part of the “About Ads” self-regulatory campaign via the link http://www.aboutads.info/choices, whereby this setting is deleted when you delete your cookies; d) by permanently disabling it in your Firefox, Internet Explorer or Google Chrome browsers via the link http://www.google.com/settings/ads/plugin. Please note that in this case you may not be able to make full use of all the functions of this offer.
(4) The legal basis for the processing of your data is Art. 6 Para. 1 S. 1 lit. f DSGVO. Further information on DoubleClick by Google can be found at https://www.google.de/doubleclick and http://support.google.com/adsense/answer/2839090, as well as on data protection at Google in general: https://www.google. de/intl/en/policies/privacy. Alternatively, you can visit the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
19. Use of Mouseflow
This website uses Mouseflow, a web analysis tool of Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (only with anonymous IP addresses). This results in a log of mouse movements and clicks with the intention of randomly playing back individual website visits and deriving potential improvements for the website. The information is not personal and will not be shared. If you do not wish a recording to be made, you can deactivate it on all websites that use Mouseflow under the following link: www.mouseflow.de/opt-out/
20. links to websites of other providers
Our website may contain links to websites of other providers which are not covered by this data protection declaration. Insofar as the collection, processing or use of personal data is associated with the use of the Internet pages of other providers, the providers of the respective Internet pages bear responsibility for the handling of personal data.
21. Social networks
We are present in the following social networks:
22. Your rights
In addition, you have the right to demand the correction under the conditions of Art. 16 DSGVO in conjunction with §§ 27, 28 BDSG and/or the deletion under the conditions of Art. 17 DSGVO in conjunction with § 35 BDSG and/or the restriction of processing under the conditions of Art. 18 DSGVO in conjunction with §§ 27, 35 BDSG. Furthermore, under the conditions of Art. 20 DSGVO in conjunction with § 28 BDSG, you may request data transmission at any time. You may also object to the processing pursuant to Art. 21 DSGVO in conjunction with §§ 27, 28 BDSG. Furthermore, you have the right to complain to the responsible data protection supervisory authority about the processing of your personal data by us. For further information on these rights, please refer to the complete text of the DSGVO, which can be viewed on the Internet at https://eur-lex.europa.eu/legal-content/DE/TXT/PDF/?uri=CELEX:32016R0679&from=DE, and the complete text of the BDSG, which can be found at http://www.gesetze-im-internet.de/bdsg_2018/index.html.
Your recommended treatment:
ReLEx smile technology is a gentle form of laser vision correction that allows you to correct myopia. Therefore, corneal curvature is easily treatable with this method. During the procedure ReLEx smile the cornea opens with a small incision of 2 mm. A 3D disk (lenticular) that was previously prepared using a femtosecond laser is extracted through this “keyhole”.
This lenticule corresponds exactly to the weight and size of the corrected ametropia. The whole procedure takes about 32 seconds per eye. (For people aged 45-64: Femto-LASIK is medically possible, but we recommend using trifocal / multifocal lenses to prevent cataracts.) The result of this test is not a mandatory recommendation. During a personal detailed consultation and after a thorough preliminary examination, your doctor will determine the procedure that is most suitable for you.
For more than 20 years, implantable contact lenses made from Collamer® (abbreviated as ICL) have been the best solution for patients with severe ametropia or a damaged cornea. Unlike contact lenses, ICL remains permanently in the eye. These lenses are inserted between the iris and the own lens of the eye. The ICL in combination with the natural lens ensures that the light is correctly focused on the retina and that the patient can see again clearly without glasses. You are in good hands with us: EuroEyes has implanted the largest number of ICL contact lenses throughout Europe. The result of this test is not a mandatory recommendation. During a personal detailed consultation and after a thorough preliminary examination, your doctor will determine the procedure that is most suitable for you.
Femto-LASIK is one of the most reliable methods for correcting visual defects (enter the appropriate type of ametropia depending on the test result). To correct the refraction error using the Femto-LASIK procedure, a small round cap is separated on the cornea. During the Femto-LASIK procedure, the preparation of a corneal flap, also known as a flap, is performed using a femtosecond laser. The whole procedure is carried out without the use of mechanical cutting tools. The laser performs individual correction of ametropia and simulates the shape of the cornea. Then the flap is fixed in its original place. It adheres to the surface of the eye due to the strength of adhesion and protects the eye as an internal adhesive. (For people aged 45-64: Femto-LASIK is medically possible, but we recommend using trifocal / multifocal lenses to prevent cataracts.) The result of this test is not a mandatory recommendation. During a personal detailed consultation and after a thorough preliminary examination, your doctor will determine the procedure that is most suitable for you.
Using trifocal / multifocal intraocular lenses, also known as artificial lenses, is a safe and accurate method for correcting presbyopia (enter the appropriate type of ametropia depending on the test result). The natural, more non-functioning lens of the eye, is replaced by an artificial lens (multifocal lens). The advanced artificial lens has several focal points, which allows you to see at different distances without glasses. These very well tolerated lenses can remain in the eye throughout the life of a person and not be visible. The refractive lens replacement procedure (lensectomy) is a tested and proven method. This method has been used for the treatment of cataracts for decades and is the most frequently performed type of surgery in the world. EuroEyes clinics performed the largest number of implantations of multifocal lenses worldwide. The result of this test is not a mandatory recommendation. During a personal detailed consultation and after a thorough preliminary examination, your doctor will determine the procedure that is most suitable for you.